At Velvets Fashion, we make shopping easy and ensure everything goes smoothly from start to finish. Here's everything you need to know about shipping and returns:

SHIPPING:

• Free Delivery: We offer free standard delivery to all our customers in the United Kingdom, United States, and Canada. No surprises, just a great deal!
• Stay Informed: Once your package has shipped, you will receive a tracking number that will allow you to know exactly where your order is and when to expect it.

RETURN POLICY:

• 14-Day Cooling-Off Period: Did you change your mind after all? No problem! You have 14 days to return your purchase in its original condition and packaging.
• Quick Refund: Within 14 days of receiving your return, the money is back in your account. No hassle, no delays.
• Easy Return Procedure: Want to return an item? Send us an email and we'll help you.

We always aim for 100% customer satisfaction. Have questions or concerns about your order? Our team is ready to provide personalized support. Feel free to contact us for assistance or advice.

Sizing Recommendation:
We want to ensure you get the perfect fit, so we recommend  ordering 1-2 sizes  larger than your normal size. Our size chart is a helpful tool, so please take a moment to review it before placing your order. If you don't see a size chart, please contact us; we're happy to help!

Please note:  If you do not consult the size chart, we cannot be held responsible if the item does not fit as expected. We're here to help, so don't hesitate to ask if you need assistance!

Material Note:
At Stil-Mode, we prioritize affordability and style, offering you fashionable pieces at reasonable prices. To achieve this, we may use a mix of affordable materials to help keep costs down while maintaining quality. Here are some examples of our material blends:

• Wool : A blend of real wool and synthetic wool
• Cotton : A blend of cotton and polyester
• Linen : A combination of linen, cotton and polyester
• Cashmere : A blend of extra soft wool and acrylic

Our shoes are crafted from a blend of high-quality materials, including genuine and vegan leather, durable soles, and comfortable linings, offering a perfect balance between style, durability, and affordability.

We believe this approach strikes the perfect balance between quality, durability, and price. If you have any questions about specific materials, please feel free to contact us—we're always happy to help!

Color Note:
Please note that slight color variations may occur between the images you see and the actual product due to lighting and screen settings. We strive for accuracy and appreciate your understanding. If you have any questions, we're happy to help!